Customer Testimonials
Our salesman was very knowledgable and professional. It was a great experience. The accomodated my wifes inablility to walk very well, Extremely appreciated the help.
I returned to Suburban to purchase a newer car with up-to-date safety features missing from the car I bought at Suburban about 10 years ago. I had located the vehicle that fit my requirements on-line & made an appointment with Cathie Cate to visit the dealership. When I went to Suburban to look at the car, I was greeted by Cathie Cate & referred to Ed Meister who also welcomed me & explained the features of the CTS I was interested in & took me for a test drive. He was very accommodating & helpful in wrapping things up so I ...
We have purchased Cadillacs for the last 35 years. The Lansing Dealership (Suburban) has changed names over the years, but has maintained a central core of extremely talented and dedicated staff. Ed Meister has been our sales representative for several years. He is great at helping us find the right vehicle, and taking all the time necessary to answer questions. We will always continue to work with Ed because of his professionalism and sincerity. Robert (Sam) did a great job of explaining the legal aspects involved in the paperwork. He made the process quite enjoyable. Another reason that we continue to ...
Well prepared very knowledgeable about the Car. Explains with great patience all the features of the Car. Took the time and made a great effort to sit with me in the car to make sure I understood the features. Made me feel comfortable and invited me back for a additional lesson . With 79 Years old not easy to learn everything in one session.
Got a great deal on a new Cadillac, every thing promised was delivered. Who could ask for more? Ed Meister makes the experience a pleasure!
We had been looking for a specific make and model so when we found a 2017 with only 2000 miles we thought it was a mistake! We received an immediate email response from Cathy who confirmed the mileage and even offered to have the car brought to us in Interlochen to test drive. We thought it best to travel to the dealership the following day and made the 3 hour drive! We are so glad we did! The car was everything it was presented to be so we decided to purchase it. Cathy wasn't available to help us but Ed was very ...
Had negative equity, Peter was amazing worked his magic to find all possibilities. Peter is very down to earth and listens, understands your personal needs Worked with Eric as well Never thought I'd buy a car from a cadallic dealership Found a Great car Great Service Thank You
This is my 6th Cadillac from this dealership over several years. The service, sales, parts and body shop department are exceptional. Suburban exudes class, from the lounge to each contact you have with an employee. The conversation is always centered around your needs. Larry Broughton was a step ahead on every aspect of my purchase. His help made this the smoothest purchase I have ever encountered. There should be more than 'five stars' available for his review! I am beyond satisfied.
I found the car I was interested in online at Suburban Cadillac of Lansing. I live about 90 miles away. I call and made an appointment . When I arrived the car was ready and clean. I worked with Cory White my wife and I along with Cory went on a test drive. My wife and I returned the 2 days later and made the purchase. Everything was delivered as promised. Service and timeliness was perfect. I am still happy with the car and the service I received.
As a long time Cadillac buyer, my relationship with Suburban Cadillac has always been positive. Terry Walters and Karl Hasenwinkle, in particular, have made my car buying and leasing experiences pleasant and uncomplicated. The Service Department is also top notch. My automotive needs are always completed in a timely manner, and to a high degree. I have no complaints. Any issues brought forth are handled professionally and to my satisfaction. Thank you for being the dealership that like and trust.
This was my first experience purchasing a BRAND new car. I had some nerves about what the process would be and didn't want the hard sell. Larry Broughton made it a really great experience. He went above and beyond to locate the vehicle that I was looking for. Larry also took the time to secure the documents I needed as well as to show me all the functions that my vehicle had to offer. I couldn't be happier about the experience and my new car!
Edward Meister made the whole experience of buying a car fun and interesting! He took the time to show me all the new gadgets and features my old Cadillac did not have. He was patient with all my questions, and just a super nice man to work with! I would highly recommend him and Suburban Cadillac to anyone looking for a new vehicle!!
Cory White, my salesperson, did an excellent job and all employees of the dealership were friendly, courteous and helpful. I would definitely recommend Suburban Cadillac to prospective customers.
I would recommend Suburban Cadillac Dealership to anyone looking for a new vehicle. And, I would especially recommend Larry Broughton, my salesperson. He was knowledgeable, courteous,and friendly. He greatly contributed to the experience being not only successful but enjoyable. He took time to explain all the features and help me understand how some of the systems on the SUV work.
I’ve purchased my last 3 used cars from Suburban Cadillac, including a 2016 Ford Fusion last week. From my initial inquiry to the day of the sale, I always receive amazing customer service and personal care that you just don’t find at other dealerships. Karl and Terry always take care of me and are open and honest with any questions or concerns I have. I can’t recommend them enough!
Impressive showroom, friendly associates, Larry is an excellent salesman with knowledge far above any car salesman I have ever encountered. Vert conscientious and concerned that you are completely satisfied..
I just purchased a gently used vehicle from Suburban Cadillac of Lansing. I knew the car I was looking for and they had it available. I live approximately 100 miles from the dealership which can make negotiating and buying a car a bit more involved. I made one trip to Suburban to drive the car and make sure it was what I was looking for. The price was negotiated over the phone, a very rare occurrence as most dealerships want you in the store to show that you are serious. After we agreed on the price, Suburban delivered the vehicle to ...
Thank you so much to Nate and Cory for understanding my leasing concerns and coming up with the right solution for me, at the payment I needed to be at. They went above and beyond - I am truly grateful.
I purchased a 2012 Cadillac. Neicio is a fine young salesman.He took his time and made sure I was happy with my purchase. The battery just happened to go bad the day I left and they rplaced it the same day and gave me a loaner car to make sure I made it to my appointment on time. They know how to take care of their customers. I highly recommend this dealership.
Good experience great sales person friendly atmosphere . Terry was very helpful and took great care of my lease very efficiently. I had a great experience
The sales people were very informative, ... on the phone as well as in person, all of my questions were answered, in a timely manner. I was very comfortable, my surroundings were clean and neat... Very friendly atmosphere!
We were warmly greeted by Terry as he listened to our neefs & wants! Then he took us around to find the perfect vehicle for our family, throughly going through the details of each one! Then Nate & Sam crunched the numbers finding a solution that best worked for us! When we went to sign papers we were celebrated with as Terry ensured we knew all the sweet gadgets on our new vehicle!
Purchased a used Toyota Camry there that looked better and was in better shape then several new cars that I drove at other dealerships. If I hadn't looked at the odometer I would have sworn it was brand new. Gary Kelly did a fantastic job--knowledgable and helpful but never pushy. Price was super fair and the trade-in value was better then anywhere else. He was able to very quickly take care of all the paperwork. I came in, drove two cars, made the deal and drove off with my car in record time. Quality cars, quality sales, quality financial ...
Very prompt service on getting the info we needed to make a decision. Very knowledgeable about what he car we were buying and helped us learn different functions
Working with Ed was great. Helped us compare 2 models. We drove both and are happy with our decision. He was very patient in showing us all the new technology, and answering questions. Came out to set up garage door and answer more questions. Price was good and we are happy with the service. Very easy to work witih.
Larry came to my office and delivered the car. He went over every detail of the car which made it easy to navigate. He was very personable and always had an answer to all my questions. Best one on one service I have ever had in buying a car. Cathie Cate was also very helpful in initiating the sale and made it happen.
After an extensive on line search, I found the Cadillac XTS I was looking for at Suburban Cadillac. Gary Kelley spent ample time with us. When we left we felt we had been treated with courtesy and respect. Unusual in todays world. Thank you.
I live in Battle Creek, I bought my second car in a roll from Suburban because of the service, I was getting my car serviced in Cole Gilmore in Kalamazoo but I will be using the service in Lansing because of the friendly way the service manager treated me.
The day I walk into suburban cadilla of Lansing I was welcome in the family know waiting around for a sale person to help me also a smiling face making sure that I was comfortable and I want to thank you all and have a bless new year.
Randy made the purchase of my Cadillac XT5 very pleasant. He is honest and responds to questions . He made my experience with Suburban Cadillac very pleasant. If you are looking for a professional and honest salesman go straight to Randy
Randy made the purchase of my Ford Mustang very pleasant. His honesty, truthfulness and quick response to my questions made my experience with Suburban Cadillac very pleasant. If you are looking for a professional and honest salesman go straight to Randy
Larry put me at ease about my decision to lease and took the time to explain and help me set up many of the features for my new vehicle. He offered very helpful advice and was professional in every way.
I had found a vehicle I wanted to look at on the Suburban website but it was at another dealership. The pre-owned manager, Karl, went and picked up the vehicle from Troy and brought it back to Lansing for me to look at and test drive all within a day of me inquiring about it. Needless to say, I am now the proud owner of a new, but preowned, vehicle and the financing process through Sam could not have gone smoother. Thanks, guys!
We have purchased many vehicles from Ed Meister. He knows what we like and need. He is always very helpful and goes the extra mile to see to see that we are happy. All at the dealership are friendly and helpful. The place always seems clean and shiny.
Very impressed with this dealership. Professional, but with a grand sense of humor that puts you at ease! Cathe, Rich, Nathan, Rich and Alex were perfection! Thank you all and have already recommended you!!!
My wife and I purchased a high mileage used SUV for our teenage driver. Larry Broughton was a great help and made the transaction go very smoothly.
I have had an annoying vibrating noise in the interior roof. With Brian Hankey’s determination to find it and get it fixed, the problem has now be resolved. Whenever I have had any type of problem or service, I always ask for Brian and his continuously comes through for me. It is a valuable asset to the company. I highly recommend him to anyone who has a need to have any type of service done on their car. Thank you, Brian, again for you fantastic service. Not only owning a Cadillac is awesome, so is having Brian there to ...
Purchased a 2017 Cadillac a few months back and Suburban Cadillac was superb in their customer service. I was recently looking for a second car and they were my first choice. Once again they showed integrity, no-pressure, and great customer service. Was looking for a dependable commuter car and they came through. The car is exactly what I was looking for and they worked to meet my budget.
My experience with this dealership was exceptional! I previously leased a 2014 Cadillac SRX and it was time to turn it in. All of the sales personnel that I dealt with really came together as a team to expedite the leasing of my new 2018 XT5. Not only did they locate the vehicle I wanted, they did it in record time! Randy spent several hours showing me the vehicle and all of the colors it came in and Alex, Larry, Randy, Corey (and several other individuals) were true professionals as they went through my financing documents. Further, Larry spent over an hour ...
Gary Kelly and Nathan went well beyond there jobs to make sure that everything possible was to our satisfaction . Great people to know. Thank you
Ed Miester is a true professional, and the team at suburban Cadillac made my experience easy and enjoyable. I was also assisted by Karl on the management team who was an amazing source of help and knowledge. I would highly recommend them both
I went into the dealership knowing exactly what I wanted and Rich Naszradi made sure I did not leave until I was satisfied. He worked with me the entire day to make sure that I was happy. He was so helpful and polite. I've been to other dealerships and this has by far been the best experience that I've ever had. I would recommend everyone to go there and visit him when its time to buy a new car.
Larry Broughton is the classiest auto sales person I have had to pleasure to meet. He not only sold my wife and I cars 7 years ago, but when I saw him last week for the first time since then, he remembered the makes of the cars, where I worked, etc. Amazing. A quick explanation of what I was interested sent him right to the computer and found one. About 7 hours later it was in Lansing and two days later, it is in my driveway. Thorough explanation of all of the new innovations in the car ensued and 7 years from now, ...
I was told to go to Suburban Cadillac by a couple that has gone there more then once!! They told me their salesman was Ed Meister!! He is the nicest guy ever!! I felt as if I ever know him forever!! He was so helpful in everything!! He is a ALL AROUND GREAT PERSON!!!
A great informational time with Ed Meister. He made the leasing information fast and understandable. A very good experience for us. Friendly and positive . Our new XT 5 has a smooth ride and good gas mileage. We took it to Fort Wayne, Ind for a trial run and felt more than happy with it.. Thanks Ed.
Randy Hartfill has sold me my last two cars and has been great to work with. I love my new XT5. Everyone at the dealership has always been very helpful, thoughtful, and caring...very easy to work with.
I have worked with Larry Broughton on the last 3 cars I have leased from Suburban. He has always made it a positive experience and has been extremely helpful in teaching me all the new features of my cars. The service department has always been responsive and courteous. Sam always makes signing the paperwork quick bd easy, while taking care to explain the papers I'm signing.
Just wanted to thank Terry Walters and Sam for the exceptional customer service I experienced during my recent purchase. I live 100 miles from the dealership with a heavy work schedule and was worried about when I could get there to make the transaction, Terry took care of everything and got me a very good price. Sam was able to find me an excellent rate. The vehicle was delivered to my house! As a customer I couldn't ask for a more seamless, trouble free purchase than the one I received here. Great car Great price Great service Thank you again.
I brought my 2010 Cadillac to Suburban of Lansing on a Monday to determine why several indicator lights had turned on. The quote provided for repair was potentially more than I wanted to spend, so I asked Gary Kelly if he could provide an appraisal for potential trade-in. He made a fair offer (given the repairs to be completed) by the end of the day. My spouse and I test drove three vehicles the following day, Tuesday. We decided to purchase a newer CTS rather than repair the existing one. We submitted the loan application and other basic documents on Tuesday, ...
Gary followed through from the initial point of contact to the end of the sale and even further. Both he and Sam made it a good experience and appreciated their help, attention, and customer service.
I gave this dealership 4 stars... I was very pleased with my salesman Larry. He was very knowledgeable and helpful in helping me to select the right car for me. This is the second Cadillac that I've purchased from this dealership...and will not hesitate to come back again in the future, because they seem to really care about satisfying their customers.
I walked into Suburban Cadillac looking for a car and not knowing what to expect. From that point, I couldn't have been treated better. I was helped by Jim Lawler, who was the best person I've worked with purchasing a vehicle and will continue to buy other vehicles through him. He went above and beyond what he needed to do to make my experience one of the best I've ever had and I would highly recommend him and the dealership to anybody looking for that perfect car! I was give Top of the line customer service every ...
They are wonderful! Very helpful and trustworthy. I had them go over a car to deliver to me 2 hours away and they were very thorough. The car arrived spotless and better than they described.
An outstanding buying experience. The vehicle had every option and color desired. All in all, a great staff going the extra to satisfy customer. The best ever.
I had a engine light come on , they found the problem, replaced a part, set me up with a car to drive. I also had my car detailed while it was there,GREAT JOB....GREAT SERVICE.......GREAT PEOPLE.
We will never go to another dealership, our friendship with Ed is very enjoyable. Also, Rod is a pleasure to work with. Thank you very much.
Most professional salesman I have ever worked with to lease or purchase a car. Every attempt was made to please us and secure a vehicle that meet our needs and price range. We are extremely pleased with our new car and our experience.
Edward Mister continues to excell as a great salesman for me and my wife. He sold each of us a new XT5 and gave us exceptional deals. Thanks Ed
Although I have limited contact with the service department, I can speak highly of my sales person, Randy Harrfil. He was very helpful , not only with the car purchase, but also with fulfilling the legacy program. He couldn't have been more helpful in making sure that we understood the technology of the new vehicle in a way we could understand--so appreciated.
Randy Hartfil was very helpful in going over all the electronic of the car and even set up my phone so I can talk hands free.
We recently purchased a used Cadillac. Larry Broughton helped us out and we are very pleased with our purchase. We would happily return for another purchase in the future.
ALWAYS a 5 star experience! Classy and professional staff! Whenever I am shopping for a new car I never look any further than Suburban Cadillac of Lansing. I know I am getting the best deal possible and can expect the best service experience that far exceeds any other dealership in the area.
I take my car back to Suburban Cadillac of Lansing because of Brian Hankey. Brian always has time to handle my needs and always has a smile on his face and willing to go the extra mile!
He is very trustworthy helpful and really work with you to get exactly what you want. I recommend him to all l been knowing and dealing with him for a long time. I rate him a 10.
Thanks again Larry Broughton for all your help in getting the deal for me no my wifes mothers day gift. thank you ,you are the best car sales person I have ever worked with in my life time thank you so very much. everyone there are the very best people you all really care about us.
When I went lol for a great deal I went to suburban Cadillac randy was a great help when looking for a great deal thanks
I went to look and ended up buying. Gary Kelly was friendly, knowledgeable and forth coming. And no pressure. It was an experience I did not expect.
My first time purchase was with Larry Broughton of Suburban Cadillac of Lansing and my second time purchase was with Larry Broughton of Suburban Cadillac of Lansing. He was easy to work with even though we had some logistics challenges, he and the finance team helped us through this and made the experience just as good as the first time with them.
I could not ask for my first time buying a car to go any better than it did at Surburban Cadillac of Lansing. Gary Kelly was a great sales rep and very professional. I am so thankful for everyone that made the process of buying a car happen!! I could not be more happy with my experience!!
S.A. Roberts Ed Meister has been my Sales Rep for years and he always make sure a customer is satisfied with their purchase wether it's new or used. I was definitely satisfied with my recent purchase and everything that was done to make it happen. Thank you Ed and everyone else who contributed to my great experience at Suburban Cadillac.
Ed Meister made my dream of owning a Cadillac come true. I told him my wife wanted me to have one for my 55th birthday and he made it happen. No pressure, he let me take one home and when I brought it back the next day he made it happened. He stayed late that day and made sure that I was going home in a Cadillac.
Àfter my husband survived a horrible accident in our new car, that wàs totalled! Ed Meister, Suburban Cadillac of Lansing researched the market and found us a better car. We are so happy with the choice! Our friendship with Suburban Cadillac is priceless!!!! Thank you!
We are so happy with our new leased XT5 vehicle. The transaction went so smoothly. Vehicle was ready for delivery when I arrived, paperwork was ready to sign and my Sales & Lease Consultant, Cory White was so great to deal with & helpful in making this purchase a pleasure. I am very impressed with my overall experience at Suburban Cadillac, Lansing Michigan Jim & Janis Baker, Parma Michigan
I've always dreamed of owning a Cadillac, and Randy Hartfil at Suburban Cadillac made that dream come true! He put me in a brand new XT5, and its beautiful!! Walked me through the buying process so smoothly, and made me feel like we were old friends! Spent extra time with me to make sure I knew all the wonderful amenities my vehicle and Surburban Cadillac offered! Definitely recommend Suburban Cadillac!!
I contacted Suburban for a quote on a lease on a new Cadillac and was promptly sent a very attractive offer. I checked with a couple other dealerships and decided on Suburban. I worked with Randy Hartfil and was pleasantly surprised since I had tried to buy a Cadillac at that dealership several times before from previous owners. This time was different. Randy was very easy to work with and the process went smoothly with no problems. I highly recommend Suburban.
My girlfriend and I drove 2 hours to the dealership for a great deal on a used Honda. This was probably the least expensive car Suburban Cadillac had on the lot, but made no difference to Randy our sales person. We received the same excellent level of service as someone purchasing a brand new Cadillac. I have never felt so comfortable at a dealership. Suburban also sent a driver to me the next day to complete paperwork as it was too late in the evening to complete the sale. Suburban will be the first place I look when it's time ...
My Sales Consultant, Jim Lawler, made the process of purchasing an Escalade so easy. He brought the car to me to test drive. Once I decided I wanted to purchase it, he had a set appointment for me to come in and had everything ready for me when I got there. He also trained me on how to set up and use OnStar, all the numerous features of the vehicle and made sure that the experience was not only easy but fun! Best experience I have ever had at a Dealership.
Ed was very helpful and friendly. Sam in fiancing was entertaining and very knowledgeable. Both of this gentlemen made buying a car enjoyable. Thank you to them and suburban cadillac.
I just leased my 2nd vehicle from Cory White at Suburban Cadillac of Lansing. No nonsense, no upselling. He'll take care of you. He got me into an XT5 for less than the other two dealerships that quoted the vehicle.
Ed Meister has been my salesman 1972. He sold me all my cars except one new car. I know he is looking out for me and I can depend on him to not steer me wrong. I trust him to give me a good deal. Glad he's selling Cadillacs. Matt in Service is always helpful and takes the time to explain any questions I may have about my vehicles.
My wife and I were very satisfied with our car buying expierience with suburban cadillac, your sales Expert Randy hartfil went way out of his way to make sure we were satisfied and spent a great deal Of time explaining all of settings we should know about in operating our new car, and also that we Should feel comfortable, in contacting him in the future, that he would follow up on any problems We might find in operating settings, it's nice, being both elderly, that someone would take the extra Time to help us. Also the time Sam in ...
We have dealt with Ed for many years - through his sickness and ours - he remains not only a very good salesman, but also a man of integrity.
I had the pleasure of purchasing a preowned certified Cadillac from Terry Walters. He was professional from start to finish, no high pressure tactics. I loved his straightforward answers and willingness to take immediate action once I decided I wanted to purchase the vehicle. Top notch delivery process---including introducing us to the service department and giving us a tour. Terry was very patient and knows the vehicles inside and out. Go see Terry!
This is the second car I have bought here from Suburban Caddilac/Randy Hartfil. Randy is caring and thorough. He responds quickly and makes sure you have a positive experience. I will be back next time.
Randy, who served me was a nice person. He provided me with perfect service. The reason why I decided get a new car from Suburban Cadillac Lansing is him. Thank you Randy, Hartfil!
I was in the market for a certified, pre-owned SRX. A friend recommended I meet with Randy Hartfil at Suburban Cadillac. What a pleasure! Randy graciously searched options for me and answered all of my questions. Sam in finance was also wonderful. He was professional and personable. When I finished with Sam, Karl introduced himself to me and congratulated me on my purchase. I have never been treated so well by a dealership. I would highly recommend the team at Suburban Cadillac. I LOVE MY SRX!
I was looking for a used luxury car in decent shape, and there were not many around. This was the first time ever buying a used car, and I have a lot of choices in the price point. Someone set up the visit for me to see the car, and by luck of the draw, Cory White helped through the process. Cory White was extremely patient through my questions, listened well, and transparent, while working with me on my closing requirements. Will come back again to him when time for another upgrade.
I drove four hours each way to see a car they had advertised online.....a real risk. But when we got there, it had been faithfully represented online...thank goodness! Up until that point, I dealt with Linda via web. Once we got there, Randy took control of the transaction. He answered all of our questions, was polite, and poised. Supervisor Karl was equally as fabulous and made sure we were at ease with each step of the way. That was it....we were buying this used car...which was beautifully detailed inside and out by a man named George ...
This is my first Cadillac. Suburban and Randy Hartfil were a pleasure to deal with and went the extra mile to ensure I was satisfied. I would recommend Randy and Suburban if you are in the market for a Cadillac.
Jim Lawler did an excellent job of providing a number of options in my search for for a new vehicle. As it turned out I opted for a slightly used 2014 XTS. Jim was more helpfull in this purchase than any experienced from other Cadillac Dealers in recent memory. I wholly recommend Jim Lawler and Suburban Cadillac of Lansing to anyone in the market for a new automobile. L. King
This is my fourth leased vehicle from Suburban Cadillac in Lansing. I highly recommend the dealership for both the sales and service departments. Randy took time to understand my vehicle requirements and found exactly what I was looking for and at a great/competitive lease price. He is friendly, has great product knowledge, and does a wonderful job "delivering" the vehicle and helping with all the set up. Overall, Suburban Cadillac provides a great experience and incredible service.
Chappman was very easy to work with, friendly and a pro all the way. He helped my wife and I with our first purchase from Suburban Hyundai/Cadillac. We will definitely return to buy our next car!
Mr. Larry has been the best salesman I have every had. His personality was pleasant and he didn't pressure you into a sale. Excellency
Larry was an outstanding person to work with. He was organized, knowledgeable, friendly and patient. I would certainly return to him for a future car purchase
This is my second Cadillac - first purchased at Suburban Cadillac. The facility presented clean, orderly, professional and polite. Staff was respectful, knowledgeable and non-pushy. All of which were appreciated. Jim was understanding of my search and budget. He worked hard to find a car meeting those needs. I would not hesitate to recommend this dealership to anyone looking for a new or used Cadillac.
This is our 3rd Cadillac -- the 2nd bought at Suburban Cadillac from Cory White! (The first one was purchased in PA before we moved to MI.) I wouldn't hesitate recommending this dealership and this top-notch salesman, Cory White. He's on top of his game. He wants to please his customers and goes out of his way to do so! When we are ready to purchase another car, we will be looking Cory White up!
T C Walters, Sales; Karl,General Manager & Rod in Service & Sam in Finance are top notch...They each made the experience a pleasure. I've also had wonderful service from the Body Shop in the past year - total pros.
This is the second vehicle we have purchased at Suburban Cadillac of Lansing. Both times, our sales consultant was James Lawler who provided unbelievable attention to detail and service for both of our purchases. The entire Cadillac team at this dealership are professionals and subject matter experts. We highly recommend them to anybody interested in first class service.
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