I returned to Suburban to purchase a newer car with up-to-date safety features missing from the car I bought at Suburban about 10 years ago. I had located the vehicle that fit my requirements on-line & made an appointment with Cathie Cate to visit the dealership. When I went to Suburban to look at the car, I was greeted by Cathie Cate & referred to Ed Meister who also welcomed me & explained the features of the CTS I was interested in & took me for a test drive. He was very accommodating & helpful in wrapping things up so I could keep another appointment I had later in the day.

We have purchased Cadillacs for the last 35 years. The Lansing Dealership (Suburban) has changed names over the years, but has maintained a central core of extremely talented and dedicated staff. Ed Meister has been our sales representative for several years. He is great at helping us find the right vehicle, and taking all the time necessary to answer questions. We will always continue to work with Ed because of his professionalism and sincerity. Robert (Sam) did a great job of explaining the legal aspects involved in the paperwork. He made the process quite enjoyable. Another reason that we continue to return to Cadillac is because of the service and the team. Rod has been our service rep for several cars and has been extremely enjoyable to work with. He takes time to explain the work, how long it will take, and gives updates as needed. Yes, we have had great experiences with Cadillac, and will continue to return.

Got a great deal on a new Cadillac, every thing promised was delivered. Who could ask for more? Ed Meister makes the experience a pleasure!

We had been looking for a specific make and model so when we found a 2017 with only 2000 miles we thought it was a mistake! We received an immediate email response from Cathy who confirmed the mileage and even offered to have the car brought to us in Interlochen to test drive. We thought it best to travel to the dealership the following day and made the 3 hour drive! We are so glad we did! The car was everything it was presented to be so we decided to purchase it. Cathy wasn't available to help us but Ed was very helpful. He helped us with the test drive, answered our questions and prepared the paperwork for delivery. Ed stayed in contact with us and let us know what we needed to complete the transaction. On Friday the car was delivered, as promised. We could not be happier! Thank you, Ed! Great customer service!

Had negative equity, Peter was amazing worked his magic to find all possibilities. Peter is very down to earth and listens, understands your personal needs Worked with Eric as well Never thought I'd buy a car from a cadallic dealership Found a Great car Great Service Thank You

This is my 6th Cadillac from this dealership over several years. The service, sales, parts and body shop department are exceptional. Suburban exudes class, from the lounge to each contact you have with an employee. The conversation is always centered around your needs. Larry Broughton was a step ahead on every aspect of my purchase. His help made this the smoothest purchase I have ever encountered. There should be more than 'five stars' available for his review! I am beyond satisfied.

I found the car I was interested in online at Suburban Cadillac of Lansing. I live about 90 miles away. I call and made an appointment . When I arrived the car was ready and clean. I worked with Cory White my wife and I along with Cory went on a test drive. My wife and I returned the 2 days later and made the purchase. Everything was delivered as promised. Service and timeliness was perfect. I am still happy with the car and the service I received.

As a long time Cadillac buyer, my relationship with Suburban Cadillac has always been positive. Terry Walters and Karl Hasenwinkle, in particular, have made my car buying and leasing experiences pleasant and uncomplicated. The Service Department is also top notch. My automotive needs are always completed in a timely manner, and to a high degree. I have no complaints. Any issues brought forth are handled professionally and to my satisfaction. Thank you for being the dealership that like and trust.

This was my first experience purchasing a BRAND new car. I had some nerves about what the process would be and didn't want the hard sell. Larry Broughton made it a really great experience. He went above and beyond to locate the vehicle that I was looking for. Larry also took the time to secure the documents I needed as well as to show me all the functions that my vehicle had to offer. I couldn't be happier about the experience and my new car!

Edward Meister made the whole experience of buying a car fun and interesting! He took the time to show me all the new gadgets and features my old Cadillac did not have. He was patient with all my questions, and just a super nice man to work with! I would highly recommend him and Suburban Cadillac to anyone looking for a new vehicle!!

Cory White, my salesperson, did an excellent job and all employees of the dealership were friendly, courteous and helpful. I would definitely recommend Suburban Cadillac to prospective customers.

I would recommend Suburban Cadillac Dealership to anyone looking for a new vehicle. And, I would especially recommend Larry Broughton, my salesperson. He was knowledgeable, courteous,and friendly. He greatly contributed to the experience being not only successful but enjoyable. He took time to explain all the features and help me understand how some of the systems on the SUV work.

I’ve purchased my last 3 used cars from Suburban Cadillac, including a 2016 Ford Fusion last week. From my initial inquiry to the day of the sale, I always receive amazing customer service and personal care that you just don’t find at other dealerships. Karl and Terry always take care of me and are open and honest with any questions or concerns I have. I can’t recommend them enough!

Impressive showroom, friendly associates, Larry is an excellent salesman with knowledge far above any car salesman I have ever encountered. Vert conscientious and concerned that you are completely satisfied..

I just purchased a gently used vehicle from Suburban Cadillac of Lansing. I knew the car I was looking for and they had it available. I live approximately 100 miles from the dealership which can make negotiating and buying a car a bit more involved. I made one trip to Suburban to drive the car and make sure it was what I was looking for. The price was negotiated over the phone, a very rare occurrence as most dealerships want you in the store to show that you are serious. After we agreed on the price, Suburban delivered the vehicle to me (100 miles away). The drivers had the necessary paperwork for me to sign and then forwarded me my copies soon after. Randy Hartfil was my salesperson and he was easy and enjoyable to work with. Suburban made the purchase of this vehicle a breeze.

Thank you so much to Nate and Cory for understanding my leasing concerns and coming up with the right solution for me, at the payment I needed to be at. They went above and beyond - I am truly grateful.

I purchased a 2012 Cadillac. Neicio is a fine young salesman.He took his time and made sure I was happy with my purchase. The battery just happened to go bad the day I left and they rplaced it the same day and gave me a loaner car to make sure I made it to my appointment on time. They know how to take care of their customers. I highly recommend this dealership.

Good experience great sales person friendly atmosphere . Terry was very helpful and took great care of my lease very efficiently. I had a great experience

The sales people were very informative, ... on the phone as well as in person, all of my questions were answered, in a timely manner. I was very comfortable, my surroundings were clean and neat... Very friendly atmosphere!

We were warmly greeted by Terry as he listened to our neefs & wants! Then he took us around to find the perfect vehicle for our family, throughly going through the details of each one! Then Nate & Sam crunched the numbers finding a solution that best worked for us! When we went to sign papers we were celebrated with as Terry ensured we knew all the sweet gadgets on our new vehicle!

Purchased a used Toyota Camry there that looked better and was in better shape then several new cars that I drove at other dealerships. If I hadn't looked at the odometer I would have sworn it was brand new. Gary Kelly did a fantastic job--knowledgable and helpful but never pushy. Price was super fair and the trade-in value was better then anywhere else. He was able to very quickly take care of all the paperwork. I came in, drove two cars, made the deal and drove off with my car in record time. Quality cars, quality sales, quality financial work. Don't let the fact that it's a Cadillac dealership scare you off if you're on a budget either. They have fantastic cars in all price ranges. If your'e in the market for a car I would highly recommend that you stop in at Suburban and talk to Gary first. He will make it easy.

Very prompt service on getting the info we needed to make a decision. Very knowledgeable about what he car we were buying and helped us learn different functions

Working with Ed was great. Helped us compare 2 models. We drove both and are happy with our decision. He was very patient in showing us all the new technology, and answering questions. Came out to set up garage door and answer more questions. Price was good and we are happy with the service. Very easy to work witih.

Larry came to my office and delivered the car. He went over every detail of the car which made it easy to navigate. He was very personable and always had an answer to all my questions. Best one on one service I have ever had in buying a car. Cathie Cate was also very helpful in initiating the sale and made it happen.

After an extensive on line search, I found the Cadillac XTS I was looking for at Suburban Cadillac. Gary Kelley spent ample time with us. When we left we felt we had been treated with courtesy and respect. Unusual in todays world. Thank you.