Shaheen Cadillac Is Lansing Michigan's Premier New and Certified Pre-Owned Car Dealership

Derrick paid attention to ALL of the extra details on my first Cadillac purchase!!! I'm in HEAVEN! While I bought pre-owned, I was treated as if we were buying new! Not to mention the 10-star treatment given not just to me, but 1 of my 3 kids as well. He went above and beyond, remembering our names, etc. Ironically, a coworker of mine also just purchased a Cadillac from Shaheen and while we had 2 different sales people, the customer service and stellar experience was the same!

My new XT5 was delivered right to my door! It was a pleasure to work with AB. He went above and beyond to make buying process a breeze. I will definitely be back for my next Cadillac.

A B was great got the truck I wanted next day very polite and professional

My experience with AB was excellent and he went above what my expectations were. He wasn't pushy and acted like a person. In the sales works that's very rare, especially since I work in the sales works myself. I suggest him across the board. Alex the financial gentleman was extremely helpful as well. You can tell the people the hire here actually care.

Jacqueline at Shaheen Cadillac was absolutely amazing. She made the entire process efficient and stress free! She was extremely educated with any questions or concerns I had and was definitely there to find me the right fit and it was so greatly appreciated! I would definitely come back with any of my car needs!

Jacqueline Rhine is a great sales consultant and helped me get into a car that I really wanted. I’d recommend her to anyone without a doubt.

My sales person Jacqueline was AMAZING! She understood my needs and helped me find the perfect car for me. My initial visit was a few weeks before I was able to purchase and she checked in with me as I continued looking for the perfect car!

Jacqueline Rhine was the best sales lady I’ve ever had! Super chill, laid back, not pushy, patient and one heck of a sense of humor! Jacqueline and the staff at Shaheen went above and beyond to make our deal a dream come true! If I could give more than 5 stars I would! If you’re in the market For a new or used vehicle I highly recommend them!

AB helped my wife upgrade her current cadillac to a newer version. He took great care of her. Alex in the financing department was awesome as well. He did a awesome job explaining everything and helped add the extra warranties needed to protect my wife during the time ahe has the vehicle. Thanks Shaheen. Great customer service from everyone we encountered!!

AB is GREAT! He was so professional and kind. BEST CUSTOMER SERVICE!!!! Thank you. I will refer all my friends and family!!

Amazing dealership plus the customer service and personal experience they give you is incredible. They really know how to take care of you. My boys and me went up there today just to look around. And AB Shoble took care of us super awesome guy, down to earth and a fun person. Definitely recommend going and see him and checking out the Cadillac dealership. Will Definitely be going back. Thank you guys so much

AB Shoble was great and got me a deal I could not refuse.

My salesman A.B. was extremely helpful and very knowledgeable. All around was just a great experience. I love my Cadillac!

Worked with AB on purchasing a new XT4 and the process was flawless. He was courteous and personable to work with the entire time. Strongly recommend AB if you need a new Chevy or Cadillac!

AB Shoble made the process of buying my new vehicle painless and easy. Answered all my questions and went above and beyond. Will definitely come back when I am ready to purchase my next vehicle.

Opportunities are borne as we navigate uneven ground and through unsettled waters. Matt and Derrick, in particular, went above and beyond to salvage what could have been a less than satisfactory experience and outcome. Since moving to Michigan we have chosen Shaheen based on customer service ratings and scores; despite being 60 miles away. Our most recent experience however, teetered on the edge. Through Derrick’s efforts we have regained confidence and gladly will continue our relationship with the dealership. Matt and Derrick, thank you for hearing, seeing and valuing us. We are grateful for and appreciate your sincere efforts. We are enjoying the new vehicle. Continue to begin the relationship as you’ve ended it. It will garner loyalty, RETAIN business and the overall returns will be many fold.

Thanks John and Chris. Great customer service

Near the end of the lease on our 2019 Cadillac XT5, we met with Larry Broughton several times to review our options. Larry was personable, knowledgeable on the entire Cadillac lineup, and able to explain in easily understood terms the choices that were available. We ended up purchasing our leased vehicle and having it certified for an additional year on the factory warranty. Our experiences with both Larry Broughton and the Shaheen Cadillac dealership were good. We look forward to utilizing them in the future for our vehicle an service needs. Kathy and David Davis

Gary Kelly was our salesperson and did an excellent job - 5 stars all the way. He was extremely knowledgeable and explained the many, many features of our XT4 sport in an easy-to-understand manner. The car is great, the salesperson is great and the dealership is pristine. When you are buying a Cadillac you have an expectation on the facilities, the people and the vehicles. This place is great. We will continue to shop there in the years to come.

Shaheen Cadillac really went above and beyond to work with me during this very difficult time to purchase a car especially when obtaining a loan might be difficult. My sales contact Derek worked after hours (especially due to the time difference as I was out of state in CT time zone) to assist me with the purchase. I had specific requests for features in the vehicle and had a limit to the budget. Shaheen beat other car dealers by thousands. What meant the most was I did not feel like I was being ‘tricked’ or talked out of features I wanted. I had a 2012 vehicle with features that I did not want to lose in a newer vehicle and I had certain new features I had been wanting for literally years. Honesty goes a long way in the car buying process especially during this pandemic when cars are in such high demand and I literally had to search the entire US for 4 months. There were no surprises. Further, Derek followed thru after the sale making sure I was not only happy with the vehicle but that I was able to secure the insurance ok (he even called my insurance company) and transfer the title and state issues ok. He even reminded me to be sure to finish registering for the MyCadillac app to obtain a service credit I could use on my old car (since my new one will have a warranty!). I would highly recommend this dealership! It felt great especially since I felt I other dealerships had tried to trick me a bit into cars I couldn’t afford or didn’t have the features I wanted. They also treated my parents who drove me the 5 hours over to pick it up nicely!

I waited a long time to purchase a new car and knew exactly where I was going to go - Shaheen Cadillac of Lansing! The sales associate, Jacqueline Rhine, was an absolute joy to work with. I knew I wanted an XT4 and gave her the long list of the details I wanted. She did not disappoint me - she found me my dream car! I was impressed with her knowledge and professionalism. Most of all, she made me feel comfortable throughout the whole process. She has a smile in her voice and treats you like you're the most important person in the room. I would definitely return and purchase another car from her. I also want to say thank you to Alex Najm - he made "signing the papers" easy and I appreciate him explaining everything in the process.

Excellent new car buying experience! Jacqueline Rhine walked me through the process and found me my dream car. She was knowledgeable, professional, caring and fun to work with. Alex Najm made "signing the papers" easy and I appreciated how he explained any questions during the process. He made sure I understood what I was signing. You have a sharp team Shaheen Cadillac!

This was our first Cadillac purchase, although have purchased many vehicles at Shaheen. Jacqueline Rhine is so knowledgeable and a pleasure to deal with. I traded in my Impala and purchased an XT5! It is beautiful, and we were thrilled with the trade in value and the ease of purchase. We would highly recommend Shaheen Cadillac and Jacqueline Rhine!!

Everyone went out of their way to help us with the purchase of our 2022 Cadillac. They even had umbrellas for us to use when going onto the lot, since it was raining the day we were there to look at cars. We purchased our Corvette there also and will be back for our next vehicle.

Thanks to Jacqueline Rhine. She is the BEST!