FAQ Landing Page

Frequently Asked Questions

What is MSRP?

MSRP stands for 'Manufacturer's Suggested Retail Price', and it's the price that we recommend a vehicle be sold for, based on current market value. This price is displayed on a window sticker and on all vehicles on the website.

What other fees may or may not be included in the final sale price of the vehicle?

Besides the vehicle's sticker price, fees like sales tax, title and registration are not included in the final sale price of a vehicle.

What incentives or rebates do I qualify for?

Cadillac offers updated lease deals each month and financing incentives on new and Certified Pre-Owned vehicles. At times, Shaheen Cadillac also provides incentives on various vehicles, so if you're from Jackson or farther away, contact us today to talk through what you qualify for. Shop our monthly lease specials now.

Who qualifies for GM discount?

The GM employee discount, part of the. GM Family First program is available to active and retired GM and GM Financial employees, as well as former employees with specific service durations and their sponsored family members.

How do I get pre-qualified to purchase a vehicle?

Let's see if you pre-qualify, it has no impact on your credit. Save time at Shaheen Cadillac by completing our easy to fill in an application.

How do I calculate my car payment before I buy?

To calculate your potential car payment before buying, use our free online calculator, input the car price, down payment, loan term, and estimated interest rate to get a monthly payment estimate.

Can I custom build a vehicle and order it from you?

We'd love to help you build your dream car! Start the process online or meet with one of our friendly product specialists, who'll walk you through every option available for the vehicle you want to build. We're here to help put dreams into driveways. Here is a list of all the Cadillacs we offer, let's start there.

I need a ride home or to work after I drop off my vehicle for service, do you offer a shuttle service?

Of course we do. Our team of drivers is happy to drop you off or pick you up. Do you sell demo vehicles at a lower cost? Yes. These vehicles are Courtesy Transportation Units. They have been titled as used, but they do qualify for the GM Employee Discount and any other applicable offers.

My vehicle was in an accident - can you fix my vehicle?

Yes. Shaheen Collision Center is proud to be a 'GM Collision Repair Network' body shop that is a GM-approved facility you can trust. We repair all makes and models and are the only Lansing-based shop that offers Okemos and Owosso residents' C8 Corvette Certified' and 'Cadillac CT6 Certified' repairs.

Can I buy car parts from Shaheen directly?

As the number one parts distributor in Michigan and number three in the country, yes, you can order parts from us. Offering GM Genuine Parts, redeem My GM Rewards toward your purchase, and we offer no-hassle returns. Shop our online store now.

Where can I get my vehicle serviced?

Shaheen Cadillac offers East Lansing, MI customers world-class GM-trained Technicians in our Certified Service department and an eight-bay Quick Lube & Tire Center offering oil changes, wheel alignments, and more. Make your service appointment with us today or just stop by.

Can I buy my vehicle from Shaheen 100% online?

You are in the driver's seat when it comes to >your vehicle purchase. Do as much (or as little) of the buying process online. Whether you're buying 100% online or transitioning in-store, we will be with you every step of the way. Jackson shoppers can search our inventory, configure payments, apply for credit, and finalize purchases. Your new Cadillac is closer than you think, get started today.

Do we Deliver?

Yes, we will deliver free up to 150-mile range. Delivery price varies past 150-mile distance.

What are the benefits of leasing vs buying?

Leasing: This is a great choice for shoppers who like to drive a new vehicle and want to keep their payments low. Once your lease term is up, you can trade up for a newer model, buy it outright, or simply return it and walk away when the lease it over.

Buying or Financing: Customers who intend to hold onto their vehicle for a while should consider a loan. Our flexible financing plans can get you into a new or used vehicle with terms that will reduce your overall costs while you build equity in your vehicle. I've had credit issues in the past. Can you get me financed? We've worked with countless customers with all kinds of credit to help them discover their financing options. We'll work hard to get you approved! Start the credit application today. It's confidential and won't affect your credit.

How long is my lease and what mileage limits do I have?

We work with you to craft the deal that works for your budget. Most loan terms will fall between 24 - 72 months, with longer financing terms resulting in lower payments. Mileage limits typically range from 10,000 to 15,000 miles per year.

I have a few months left on my lease. Can I turn it in early?

Yes, you can return your leased car before the end of the lease term. But you'll likely face an early termination fee and potentially have to pay the remaining lease payments, so it's important to review your lease agreement and consider the costs involved.

What vehicle protection products do you offer?

While a manufacturer's warranty can protect you against certain breakdowns, true peace of mind comes from knowing you're covered beyond the warranty period. Zurich Shield protection plans are designed to protect you from paying for costly repairs, alleviating stress, and keeping you and your vehicle on the road.